Deliveries and returns

COVID-19 Shipping Update

 

Delivery Times

Please be aware there may be slight delays with delivery times at this time. You will be informed where significant changes to delivery times are anticipated.

 

Delivery Information


We will send you a confirmation email once your order has been received
Your items will be sent via Royal Mail. 

 

UK Mainland

Standard delivery (2-5 days): Free Delivery


EU & International Customers:

For all other EU and International countries shipping is charged based entirely on the final weight of your order and the delivery destination.
Exact prices and estimated delivery times will be given automatically at checkout.


IMPORTANT

For parcels being sent outside of the UK and EU, we cannot guarantee whether you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
If you cannot find your country in the drop-down menu at the point of checkout, or would like clarification on any shipping prices or times then please contact us at contac@blackswancandles.co.uk 

 

Returns Policy

If you change your mind about your purchase please let us know via email.

We request that the items should be returned to us, unused and within the original packaging within 14 days of purchase and we will offer you an exchange or a full refund. This does not affect your usual consumer rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.
We recommend that you return items via registered mail so that you have proof of dispatch in case the item is lost. Please ensure you have sufficient insurance cover especially when returning valuable products. We cannot accept responsibility for goods lost or damaged in transit. Any import duties that may arise for shipping and returned items will need to be covered by you.

 

Damaged Items

If your item(s) arrive damaged or broken, please email us with photo evidence within 48hrs, our standard Returns Policy is 14 days.

 

For refunds please email us on: returns@blackswancandles.co.uk